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SERVPRO of Santa Clara - Here to Help with the Big & Small Steps

8/2/2021 (Permalink)

SERVPRO of Santa Clara - Here to Help with the Big & Small Steps

Prepare your Property for an Emergency

We have supported countless home and business owners and property managers across Santa Clara County with water, fire, mold and storm property damages. One thing we have learned: Emergencies happen every day. We understand that your lives are busy, it can be overwhelming to add being prepared in case of an Emergency to your list, and getting started is often the hardest part. We also know that being prepared can make a huge difference when faced with a disaster situation and can help get your life and operations back to normal more quickly afterwards.


The SERVPRO® Emergency READY Profile® will help ensure you and your business is "Ready for whatever happens." in the event of an emergency. Our ERP is a comprehensive document containing critical information about your business and building, including emergency contact information, shut-off locations and priority areas to help minimize the damage and interruption to your business operations, with an immediate plan of action.

Preparation is a key component for making it through any size disaster, whether it's a small water leak, a large fire, or a hazardous flood. The best time to plan for any event is not when the water or flames are interrupting your routine, but well before it happens. The SERVPRO® Emergency READY Profile® serves as a quick reference of important building and contact information or can be an ideal supplement to any existing well-designed emergency preparedness plan or contingency program. Rather than reacting to a disaster situation, it's far more beneficial to take proactive measures to establish a plan and relationship with a trusted leader in the restoration service industry.



Identify Potential Problems

Are floods frequent in your area? Identify which natural disasters are most common in your area and determine your business's risk factor. Start by preparing for the most imminent threat first. Also consider things like power-outages and smaller emergencies like plumbing issues or vandalism.

Develop & Practice An Emergency Response Plan
What if a fire started in your facility kitchen? An emergency response plan is what your business will implement in the event of a man-made or natural disaster. The plan should include how you will protect your employees and customers, manage business operations, and communicate during and after the disaster. Practice this plan. How easy is it to exit your office building on foot? How long does it take to reach the designated meeting place? Who will help customers or employees who need mobility assistance?

Make A Crisis Communications Plan
The crisis communications plan is how you will keep in contact with employees and customers. Your plan helps your business respond promptly and accurately during and after the disaster. Determine in advance who will be the spokesperson for a specific audience.

Create A Business Continuity Plan
How will your business continue to operate in the event of a disaster? Can you continue to receive orders online; is your customer data available off-site? A continuity plan includes how to manage communication with customers and suppliers, how to fulfill orders and service contracts, and how to recover lost company data.

Talk To Your Insurance Agent
Business insurance may help protect your company from substantial losses in the event of a covered claim. Beyond property coverage, you might also consider business interruption coverage, which may help reimburse you if you're temporarily unable to do business after a covered loss. Each business's needs will vary, depending on the type of business and the risk associated with your area.

Our specialized equipment and highly trained professional staff has the scope of services to handle your property restoration needs. We understand you may not have all the answers - this maybe the first traumatic experience with your residential or commercial property. Calling our team connects you to a professional staff that can provide the answers to your restoration concerns and tailor a solution to restore your home or business.

SERVPRO of Santa Clara here to help!

(408) 392-9700

Hidden Moisture could be causing property damage in your Santa Clara Home

8/2/2021 (Permalink)

Hidden Moisture Restoration Professionals Are Here to Help! Call our office today, (408) 392-9700!

Water damage is among the most common cause of residential property damage insurance claims in the area it can pose significant risks to Santa Clara County homes and businesses. Some sources of water damage such as floods, burst pipes, and sewage backups are obvious and require emergency service right away. However, there are other “hidden water and moisture” sources of damage that can be difficult to detect and often lead to a considerable amount of property damage and an increased cost for cleanup, restoration and repairs.

One possible concern with hidden moisture or sustained water damage is an increase in the overall humidity of your home. The EPA recommends keeping indoor humidity between 30 and 60 percent. If you are having trouble with high humidity in your Santa Clara County residence, hidden moisture could be a concern. You may be able to detect high humidity by simply paying attention to potential problem areas in your home, damp basements, high traffic areas, bathrooms and kitchens with high humidity activities and poor circulation. Telltale signs of excessive humidity include condensation on windows, pipes, and walls. Over time hidden moisture can contribute to high humidity and during ideal conditions and can cause mold growth and other property concerns to erupt. The possible causes of water damage lurking in your home can originate from many different sources, with varying intensities, contamination levels, and scope of damage. Some of our largest property restoration projects start as small water leaks that cause serious structural and indoor air quality issues over time. There are many processes and techniques our crews can implement to successfully and thoroughly locate and address your high humidity and other hidden water damage concerns. Calling local SERVPRO professionals can help investigate the source behind your high humidity or hidden water damage concerns and inspect for any sign of visible mold or other secondary property damages.

How our SERVPRO restoration specialists find hidden water causing damage to your property and searching for the source of the moisture problem

Our SERVPRO professionals have IICRC certification and extensive training to handle all facets of water loss recovery in homes throughout our area, and our technicians also work to double check to ensure success during the restoration process. We use state of the art moisture monitoring and thermal imaging equipment to locate hidden water that could be lurking in your home following either an emergency or lingering water property disaster.

Our SERVPRO technicians use moisture detection devices, similar to a stud finder. These moisture readers can indicate the presence of moisture behind, ceilings, walls and floors. The devices that our team uses emit electromagnetic waves and measure the resistance in their return to determine moisture content in the affected materials. This sophisticated equipment can help us also to decide when a certain structural element could be too saturated or damaged to preserve.

Our SERVPRO professionals also use thermal imagery to indicate the presence of moisture pockets throughout affected and exposed areas of your property. Much of the damage in many water loss incidents can occur out of sight, so seeing a temperature array to detail the presence of moisture and dampness in challenging areas can help to determine the best points for installing drying equipment.

Is Hidden Moisture Causing High Humidity Concerns for Your Local Home or Business

Hidden moisture or water leaks are dangerous because they can cause serious issues like structural damage and mold growth before they are discovered. Excess water and moisture gets absorbed in wood, drywall, insulation, and furniture and can lead to warping, stains, bubbling, and structural deterioration.

Common signs of lingering or hidden water damage in your home:

Water spots or warping under sink cabinets

If you see water under the bathroom or kitchen sink it’s a warning sign that you have water damage and potential mold growth around the sink area. If the leak is bad enough, it could cause additional damage to the building structure, including the floor and walls, even if there’s no water present, water spots clearly indicate that pipes under the sink have a slow leak.

Ceiling or wall stains and bubbling

Ceiling and wall stains are obvious signs of a roof, appliance, or plumbing leak. When water saturates insulation and drywall, it can also lead to major water damage that can compromise the structural integrity of the property. Check your roof for damage, broken tiles or puddling. Also investigate appliances such as the washing machine, dishwasher and toilets for leaky spigots that could be dripping water and causing damage.

Squishy or Warping kitchen/bathroom floors or tile

Water damage is not always visible. In fact, it’s more common for damage to occur behind the floor, ceiling, and walls where you can’t see it. Since the bathroom is the most humid room in your home, it’s a common place for water damage and mold growth.

Moisture detection equipment can help our SERVPRO professionals to identify problem areas within your home that could be contributing to your home’s high humidity. Excessive moisture and high humidity can also cause mold to grow and spread in areas behind walls and ceilings where it is not easily detected. If water damage isn’t properly mitigated, mold and other secondary damages can begin to spread throughout your property in just a few days. That’s why it’s important to choose quality restoration professionals to dry and restore your property and take necessary steps to avoid further damages.

Ask About SERVPRO’s Visible Mold Inspection

The key to mold prevention is simple: moisture control and sufficient airflow. If you suspect your home is suffering from excessive high humidity, get in touch with our SERVPRO staff right away. Our Mold Remediation team can inspect your property for mold and water damage, locate the source of hidden moisture, and plan a mold removal and remediation process to get your home healthy and safe.

If our technicians do discover mold during the inspection and mitigation process, they will evaluate the mold growth and contain any damage to the smallest area possible. They will then physically remove the mold and thoroughly dry any contaminated areas to ensure that the mold does not return.

When your home or business experiences a water disaster issue, or you suspect that high humidity maybe a problem, call our trusted local SERVPRO of Santa Clara Service Specialists. Our sophisticated tools can make it easy to determine the presence of hidden moisture and dampness in your home. Waiting too long to choose a professional cleanup and recovery service can be a costly and hazardous mistake. We closely monitor and document all our cleanup, mitigation and remediation steps and make sure your moisture problem is taken care of correctly. To schedule an inspection give our SERVPRO of Santa Clara team a call 24/7 at (408)392-9700.

Don’t Allow Your Santa Clara Home Fall Victim of a Severe Water Damage

8/2/2021 (Permalink)

Call SERVPRO of Santa Clara today, (408) 392-9700!

This tragic photo is witness to something a Homeowner never wants to experience upon coming back home from a vacation; this unfortunate residence fell victim to an enormous second story toilet overflow as the home was unoccupied for multiple days. The ongoing flow of water continued its persistent flow, wreaking havoc through most of the beautiful home. SERVPRO of Santa Clara received notice of this loss when the Homeowner called into our office after a holiday weekend and we were able to be onsite within 30 minutes to start the mitigation process.

Note to Homeowners: if you plan to leave a property unattended for a vacation, even if only for a short period of time, it is a good practice to turn of the property’s water supply and take a quick walk around before leaving to ensure all appliances are in order.

Even still, some water damages are unavoidable. If you find yourself in need of water mitigation services, call SERVPRO of Santa Clara to have a highly trained professional get your property back on track, (408) 392-9700.

Water damage and flooding emergencies won’t wait for “normal” business hours and neither do we

7/21/2021 (Permalink)

When water keeps flowing, non stop!

Water damage and flooding emergencies won’t wait for “normal” business hours and neither do we! Call SERVPRO of Santa Clara 24 hours a day, 7 days a week for emergency response services, (408)392-9700.

Faster to any disaster is our goal to minimize your water damage.

Flooding and water damage is extremely invasive. Water can migrate rapidly through your property, and porous materials soak up the water (for example, floors, walls, furniture, and more). Beginning the water extraction process right away decreases the chances of secondary damage and microbial growth. A delay of just a few hours can greatly increase the severity and costs associated with the water damage. Call SERVPRO of Santa Clara for a rapid response.

What to Expect:

When you call SERVPRO of Santa Clara, a highly trained customer service representative will be ready to assist you day or night. There will be several questions needing to be answered to ensure our crew will be prepared for your unique situation before going onsite. Some of the questions we will ask will include:

·         Your name and contact information

·         Your property insurance information (if applicable)

·         The address of your affected property

·         When did the damage occur?

·         What caused the damage?

·         What materials are affected?

·         Is electricity available onsite?

·         What is the age of the affected structure?

·         Are there affected furniture or contents onsite?

When dealing with water damage, immediate action is crucial! Call today (408)392-9700. We are here to help!

Emergency Ready Plans

7/19/2021 (Permalink)

Call SERVPRO of Santa Clara to schedule your ERP appointment today!

SERVPRO® of SANTA CLARA is ready to respond to just about any emergency you might be going through in your business. We are here to help 24 hours 7 days a week day or night we can take action when disaster strikes your building. We can even help your business develop a plan prior to a loss to ensure your preparedness for future damages that may occur. Our Emergency Ready Plans (ERP) compile information of the building’s layout to ensure rapid action can be taken in times of need which can directly result to getting your company back into operation quicker after disaster strikes. Loss of income can be catastrophic to a business when unforeseen damages might have been prevented or perhaps minimized! Not only will an Emergency Ready Plan help SERVPRO but because of the amount of information collected, this will facilitate coordinating with your insurance as well. We are Here To Help®

Call to speak with one of our friendly and professional representatives to discuss how we can assist at 408-392-9700.

We are here to help 24 hours a day, 7 days a week,  day or night so we can take action when disaster strikes your building. 

Responding to a fire loss within the first 24 hours can make a difference in restoring versus replacing your property and personal belongings!

7/19/2021 (Permalink)

Call SERVPRO of Santa Clara today to assist with your fire restoration needs!

When dealing with the aftermath of a fire it can be overwhelming, especially finding how and where to start. By contacting SERVPRO of Santa Clara right away our trained Fire / Water technicians know that time is of the essence especially in these situations. Trying to save not only the structure but also all the prized possessions that your home or business holds makes this time a sensitive matter. Our compassionate and experienced technicians will respond immediately and start assessing damages in order to provide your insurance with the most accurate information so that your property can be addressed properly and in a timely manner. We are here not only to assist with your property but also help with any concerns you might have, at SERVPRO of Santa Clara 408-392-9700, We Are Here To Help!  

SERVPRO of Santa Clara – Hiring Heroes!

7/19/2021 (Permalink)

Join our team of Heroes! Call our office today, 408-392-9700

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Water/Fire Restoration Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward helping our community members who have been affected by fire and water damage.

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description: 

Respond to service calls as needed. Perform mitigation and restoration services as assigned, following SERVPRO® production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.


  • Inventory and load the work vehicle with equipment, products, and supplies needed for each project
  • Maintain a clean and organized vehicle and clean equipment appearance
  • Prepare rooms/areas for work activities
  • Set up staging area and equipment for each project
  • Leave job site with a clean and orderly appearance
  • Perform production processes following SERVPRO®production guidelines per work order per crew chief directions
  • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
  • Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
  • Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling


  • Valid Driver's License with no more than 1 point on DMV record
  • Ability to successfully complete a background check & drug screening subject to applicable law
  • Experience in restoration, cleaning, maintenance, and/or construction a plus
  • IICRC certifications a plus
  • High school diploma/GED
  • Effective oral communication

Physical and Work Environment Requirements:

  • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
  • Exposure to chemicals
  • Walking and standing for long periods of time, driving, sitting, climbing,
  • Ability to climb ladders and work at ceiling heights
  • Ability to work in tight spaces (e.g., crawls spaces under buildings)
  • Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

SERVPRO of Santa Clara Knows the Science behind Tackling a Water Damage

6/30/2021 (Permalink)

Call SERVPRO of Santa Clara to help with your water damages today!

Some Homeowners may react to a water damage by throwing down a few towels to clean up the standing water, maybe even placing a fan or two in the area to help circulate the air flow. However, the structural damage may be much worse than one may think or see visually, and not addressing the full problem will lead to bigger issues down the road. There is a science behind SERVPRO of Santa Clara’s drying processes.

SERVPRO of Santa Clara's professionals continually go through a series of trainings to stay current with the industry standards of the science of water mitigation. Holding to specific processes helps to minimize the possibilities of secondary damages (i.e. microbial growth). When you call SERVPRO of Santa Clara to assist with your damages, you can expect our trained professionals to:

  • Take a full scope/inspection of the property and the loss area to detect and chase the hidden moisture
  • Document extensive measurements of the damages and effected materials to fully communicate the onsite conditions to you and your property insurance carrier
  • Strategically install specialized equipment to expedite the drying process and monitor that equipment to ensure its highest level of productivity

Be assured SERVPRO of Santa Clara has the certifications, skills, and experience to help your home or business through your water damage. Call to speak with our professionals today, (408) 392-9700.

SERVPRO of Santa Clara – Assisting with Your Fire Damage

6/8/2021 (Permalink)

Allow SERVPRO of Santa Clara to assist with your fire damage to get the job done right!

Fire damage is not only harmful to your home, but it is also extremely damaging to your health. When you invite our skilled crew to properly mitigate your home after a severe fire or smoke damage, no matter the cause or where the damage derived from, you can rest assured that your home will be in good hands. Not only will our SERVPRO of Santa Clara crew be there to take care of your home remediation, but we also provide you with continuous updates of the progress throughout the process. We are here to help with this sometimes very complicated process and we bill insurance, in fact many insurance companies use us as a preferred vendor. We will get your home back to pre-fire/smoke damaged condition. Please call SERVPRO of Santa Clara today (408) 392-9700

SERVPRO of Santa Clara - Here to Help Your Business!

6/8/2021 (Permalink)

Call SERVPRO of Santa Clara to assist in your commercial water loss!

A water damage can happen to anyone at any time. Though there are steps that can be taken as preventative maintenance to help reduce the chances of a water loss from occurring, it is always best to have a plan in place prior to being face-to-face with the damage.

For businesses in particular, experiencing a water damage can be detrimental if not handled correctly. SERVPRO of Santa Clara understands that responding quickly and acting efficiently will help a business’s all-around bottom line. Minimizing business disruption is our number one goal when responding to commercial losses. Know that SERVPRO of Santa Clara specializes in creating the proper mitigation plan for your business that will help your production get right back on track. SERVPRO of Santa Clara is ready to assist day or night, call our offices today (408) 392-9700!